Refund policy

Return & Refund Policy

Due to the nature of skincare and cosmetic products, all sales are final.

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@purelift.ca with:

• Your order number

• Clear photos of the issue

Once reviewed and approved, we will offer a replacement or refund, depending on the situation.

Please do not send items back without contacting us first, as unsolicited returns will not be accepted.

Non-Returnable Items

All skincare and cosmetic products, sale items, and gift cards are non-returnable.

If you have any questions regarding your order, you can always reach us at info@purelift.ca.