Refund policy

Return & Refund Policy

Due to the nature of skincare and cosmetic products, all sales are final.

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@purelift.ca and provide:

• Your order number

• Clear photos showing the issue

Once your request has been reviewed and approved, we will offer a replacement or refund, depending on the circumstances.

Please do not send any products back without contacting us first, as unauthorized returns will not be accepted.

Non-Returnable Items

Skincare and cosmetic products, sale items, and gift cards are non-returnable.

If you have any questions about your order, please contact us at info@purelift.ca.